Agencies _____ charge the person for the communication aid or services provided.

• A. Cannot
• B. Should
• C. May
• D. Will

Answer: (A)

Providing communication aids and services at no cost is required when needed to ensure effective communication. Under civil rights laws like the ADA, agencies must furnish these auxiliary aids and services to individuals with disabilities without charging them, so barriers to access aren’t created by cost. That’s why the correct stance is that agencies cannot charge the person for the communication aid or services provided. It’s not optional or discretionary, and it isn’t something that might happen in the future or merely recommended—it's a duty to ensure equal access.